We are partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS. Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)We offer international shipping options too - no matter where you are, you can buy from us!
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
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Have a question, or want an update on your order?Please fill out the form below. We're always happy to help!Our office hours are 9am-5pm EST - we respond to most emails within a business day or two, but if you don't get a response from us, please check your spam bin!
Looking to track your order? When your order shipped, you should have received a Shipping Confirmation email from us with your tracking number in it. Can't find your email? Send us a quick note from the form below, and we'll resend it! Happy shopping!